Privacy Policy

Last Updated: June 27, 2024

Privacy Policy for Support via SMS

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Privacy Policy for Web Resources

Synapse Wireless and its affiliates, divisions, facilities, and subsidiaries (collectively “Synapse”) value and respect your privacy. This Privacy Statement describes the information Synapse collects about you through its websites, how Synapse uses this information, and other pertinent information related to your online interactions with Synapse.

This Privacy Statement applies to the following websites and applications operated by Synapse:

• www.synapsewireless.com
• www.simplysnapcloud.com

Synapse Wireless, Inc. is the controller for all of these websites and applications. By interacting with any of these websites or applications, you are accepting the terms of this Privacy Statement. If you do not accept the terms of this Privacy Statement, do not use Synapse’s websites or applications.

Information that Synapse Collects

Synapse collects information you provide directly through its websites and applications. Synapse also collects information through automated means. Both mechanisms are described in more detail below.

Information You Provide

Some Synapse website and application functions request or require you to provide information to Synapse. Required categories of information for these functions are marked with an asterisk. Declining to provide the required categories of information may limit your ability to interact with Synapse through its websites and applications.

• Requests, Questions, and Comments – Synapse asks for certain information when you choose to make requests, ask questions or submit comments using the forms on its websites and applications. When submitting your requests, questions, or comments, these forms may request you to enter information such as your name, address or geographic region, phone number, fax number, email address, company name, and company website. When submitting support requests through Synapse’s applications, you also have the option to include photos. Your information will not be sold or shared with third parties or affiliates for marketing or promotional purposes.

Synapse uses the information you provide only consistent with your relationship with Synapse and the practices described in this Privacy Statement in order to respond to your requests, questions, comments, or support needs, and to understand how visitors are interacting with Synapse’s websites and applications. Synapse does not intentionally collect or store sensitive information about you. Please do not submit sensitive information to Synapse through its websites or applications.

Information Collected by Automated Means

Synapse’s websites and applications collect certain information by automated means, such as how many users visit, the pages visited, the searches conducted, or the number of downloads of Synapse materials. By collecting this information, Synapse learns how to best tailor its websites and applications to its visitors. Synapse collects this information as explained below.

Tracking Technologies

Cookies and similar tracking technologies, such as beacons, scripts, and tags, are small bits of code stored on a user’s computer hard drive or device, which enable a website or application to “personalize” itself for each user by remembering information about the user’s visit to the website or application. Synapse uses tracking technologies on some of its websites and applications to enhance your experience. You can alter the configuration of your browser or device to refuse to accept cookies, but if you do so, it is possible that some areas of websites and applications that use cookies will not function properly. Synapse’s websites do not respond to “Do Not Track” signals.

IP Addresses

When you visit Synapse’s website, the IP address of the device you use to connect to the internet is automatically recorded in server logs located in the United States. Synapse connects your IP address to the information you submit when creating a profile. Synapse does not connect IP addresses to other personal information, except as necessary to investigate illegal conduct or any unreasonable conduct in connection with the use of its websites, to comply with legal process, and to assist law enforcement with subpoenas.

Third Party Analytics

Synapse uses Google Analytics to obtain aggregated information about the traffic and usage of its website. Google Analytics uses cookies to capture information such as the URL of the page you are viewing, your browser information, and your geographic region. Google Analytics is not affiliated with Synapse and Synapse does not have control over the information that may be collected, used, and shared by Google Analytics. Synapse encourages you to visit Google Analytics’ website to understand its privacy practices.

Sharing Information

Synapse uses third party service providers to operate some of its websites’ functions. For instance, translations.com translates Synapse’s websites into foreign languages; and Wistia and YouTube host Synapse’s online videos. Synapse does not control the privacy practices of these entities. Synapse encourages you to review the privacy statements of these third parties to make sure you understand the information that may be collected, used, and shared by them when you use these functions on Synapse’s website.

In addition, Synapse may disclose information about you to third parties where it has a legitimate purpose for doing so, including: (i) if it is required to do so by law or pursuant to legal process, (ii) in response to a request from law enforcement authorities or other government officials, or (iii) when it believes disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.

Links to Other Websites

Synapse may also provide links to third-party social media websites that enable you to share information with your social networks and to interact with Synapse on platforms not controlled by Synapse. Your use of these third party websites may result in their collection or sharing of information about you. Synapse encourages you to review the privacy statements and settings on the social media websites with which you interact to make sure you understand the information that may be collected, used, and shared by those websites.

Synapse also provides links to third party websites such as the websites of its distributors, websites which it thinks may serve as useful resources, or websites advertising events that may be of interest to you. These third party websites are not affiliated with Synapse and your use of these third party websites may result in the collection or sharing of information about you. Please review the privacy statements of these third party websites to make sure you understand the information that may be collected, used, and shared by them.

Protection

Synapse uses reasonable administrative, technical and physical safeguards to protect personal information collected through its website.

Global Data Transfers

Synapse has its headquarters in the United States and information Synapse collects from you will be processed in the United States and the regions where Synapse and the third parties described above conduct business.

EU residents: The United States has not received a finding of “adequacy” from the European Union under Article 45 of the GDPR. Synapse relies on derogations for specific situations set forth in Article 49 of the GDPR in order to transfer your personal information across international borders. In particular, Synapse collects and transfers to the U.S. personal information only: (i) with your consent; (ii) to perform a contract with you; or (iii) to fulfill a compelling legitimate interest of Synapse in a manner that does not outweigh your rights and freedoms.

Data Retention

Synapse retains your information for as long as needed: (i) to conduct business with you; (ii) as needed for the purposes outlined in this Privacy Statement or at the time of collection; (iii) as necessary to comply with Synapse’s legal obligations, resolve disputes, and enforce any agreements.

Children

Synapse does not target its websites and applications to children under the age of 13.

Synapse does not otherwise target its websites or mobile applications to children as defined by applicable law. If you believe your child has impermissibly provided Synapse with their personal information, please contact Synapse, so that it can identify and delete the information.

Your Rights

To the extent required by law, Synapse provides users with (i) reasonable access to the personal information collected through our website, and (ii) the ability to review, correct, export, and delete such personal information. Please contact Synapse if you would like to exercise your individual rights and for information on any fee required to obtain copies of your personal information.

Contact Information

If you have comments, questions, or concerns about this Privacy Statement or Synapse’s processing of your personal information, please contact Synapse using one of the following methods:

Email: privacy@synapsewireless.com

Mailing Address:
Synapse Wireless, Inc.
Attention: Data Privacy Officer
351 Electronics Blvd SW Suite D
Huntsville, Alabama 35824

EU Residents: You have the right to lodge a complaint with a supervisory authority if you believe that Synapse has processed your information in a manner inconsistent with your privacy rights.

Updates to the Privacy Statement

Synapse may update or change this Privacy Statement from time to time and, unless material changes substantially affecting your privacy rights are made, without prior notice to you. The top of this Privacy Statement will indicate when it was most recently updated.